HelpWave Developer DocsHelpWave Dev DocsReference-first docs for v1 customers and tickets APIs

Tickets API

These routes operate on conversations in the CRM. They let you create tickets, fetch a ticket by ID, work with ticket comments, and retrieve recent conversation IDs for the authenticated shop.

Create
POST /api/v1/tickets

Create a ticket (conversation) for an existing customer in the authenticated shop.

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Read
GET /api/v1/tickets/[ticketId]

Fetch a ticket and selected related customer, user, and HumanTicket data.

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Comments
/comments

List ticket comments or create a new message in an existing conversation.

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Utility
getRecentConversations

Return recent conversation IDs created within the requested number of days.

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